Warranty & Returns

Limited Warranty, Returns & Exchanges

Our Promise to You

THIS IS A LIMITED WARRANTY

At Elementto, we stand behind every piece we make. Our furniture is crafted with care using quality materials and skilled craftsmanship. This document explains what we cover, for how long, and what to do if something isn’t right.

Warranty Coverage

Elementto guarantees that our products will be free from defects in materials and workmanship under normal conditions of use, for the period described below, starting from the date of delivery.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state. Some states do not allow limitations on implied warranties or exclusions of incidental or consequential damages, so some of the limitations below may not apply to you. To the extent permitted by applicable law, any implied warranties — including warranties of merchantability and fitness for a particular purpose — are limited to the duration of this Limited Warranty.

What Is Covered

Manufacturing defects — failures in the production process that affect the normal function of the product.
Material defects — use of raw materials that do not meet Elementto’s declared quality standards.
Incorrect orders — if your item(s) are delivered in the wrong species, style, or size (outside a permissible variance of 0.25 inches), we will gladly replace them at no cost to you.

✔ If your product fails within the warranty period due to a manufacturing or material defect, Elementto will take action at no cost to you.

What Is Not Covered

The following are excluded from warranty coverage:

Damage from misuse, or use different from the intended purpose of the product.
Damage caused by accidents, drops, impacts, extreme humidity, fire, or natural disasters.
Cosmetic damage — scratches, discoloration, or surface marks that do not affect product function.
Normal wear and tear from everyday use over time.
Modifications or repairs made by anyone not authorized by Elementto.
Damage caused by not following Elementto’s care and maintenance instructions.
Products purchased from unauthorized resellers.
Pest, insect, or termite damage occurring after delivery. All Elementto products are manufactured using kiln-dried lumber and meet applicable phytosanitary standards. Any infestation arising from the customer’s environment after delivery is not covered under this warranty.
Clearance items — all clearance products are sold as-is and are excluded from this warranty.
Products shipped or relocated outside of the continental United States. Additional fees may apply if delivery is requested from a location other than the original delivery address.

About Our Wood Furniture

Elementto’s furniture is handcrafted from solid, authentic wood. Because every piece of wood is unique, natural variations are a normal and expected characteristic of our products — not defects.

These natural characteristics include, but are not limited to:

Grain patterns, color variation — each piece will look slightly different from product photos.
Knots and small holes, which are filled with epoxy as part of our standard finishing process.
Cracks — natural cracks in the wood are filled with epoxy, stabilized with bowties or our signature “zipper” to prevent the crack from growing. A crack may measure up to 0.25 inches and is considered a normal characteristic, not a defect. Other cracks we live open as a design characteristic.
Wood movement — solid wood naturally expands and contracts with changes in temperature and humidity. This does not affect structural integrity and is not considered a defect.
Other characteristics inherent to handcrafted solid wood furniture, including distress marks, exposed hardware, wood filler marks, joint lines, and other minor surface imperfections.

Due to the custom, handcrafted nature of our furniture, we allow a permissible variance of up to 0.25 inches across all measurements. This tolerance applies to all dimensions and is not considered a defect or grounds for return.

While we make every effort to provide accurate photos of our finished pieces, each piece created is unique. With all of our products being handcrafted with solid lumber, no two pieces are exactly alike. The uniqueness of every piece of Elementto furniture — shaped by our skilled craftspeople — should be celebrated for its one-of-a-kind nature.

💡 To keep your furniture in the best condition, we recommend maintaining indoor humidity between 30–40% year-round (a humidifier may be required, especially in winter or dry climates). Avoid placing wood furniture in direct sunlight or near heat sources for extended periods. Care guides are available upon request.

Warranty Duration

The following warranty periods apply from the date of delivery:

Coverage

Duration

Manufacturing & material defects
Replacement parts installed under warranty
Product replaced under warranty

1 year from delivery date
90 days from installation date
Remainder of original warranty period, minimum 90 days from delivery of replacement

How to Make a Warranty Claim

If you believe your product has a defect covered by this warranty, follow these steps:

Contact Us
Reach out to our team within the warranty period, describing the issue. Contact details are at the bottom of this page.
Send Us Photos
Provide clear photos of the defect. Warranty claims cannot be processed without photo documentation.
Provide Purchase Information
Have your proof of purchase ready — order number, purchase date, and a description of the problem.
We Evaluate & Respond
Our team will review your claim and respond within 5 business days with the next steps.
We Make It Right
Depending on the situation, we will repair, replace, or refund your product at no cost to you.

Warranty Solutions

If your warranty claim is valid, we offer the following resolutions — the appropriate solution depends on the nature of the defect:

Repair — we repair the defective product at no cost to you, within a reasonable timeframe.
Replacement — if repair is not possible, we replace the product with an identical or equivalent item at no cost.
Refund — if neither repair nor replacement is possible, we refund the original purchase price.

Delivery Inspection & Damage Claims

It is your responsibility to thoroughly inspect your product at the time of delivery, before the delivery team leaves. Our delivery team will ask you to sign a receipt confirming that the product was received in good condition.

Any damage must be identified and noted on the delivery receipt before signing. Once the receipt is signed without noted damage, the product is considered received in good condition.
Damage discovered after the delivery receipt has been signed clean will be considered customer damage and is not covered under this warranty or eligible for return.
If transit damage or a manufacturer defect is confirmed, the purchase price, applicable taxes, and delivery fees will be fully refunded. Delivery fees are not refunded for standard returns.

If you believe your product has a manufacturing or material defect discovered after delivery, this may be covered under our Limited Warranty — see Warranty Coverage above.

Return Policy

We want you to love your purchase. If something isn’t right, we are here to help. Please read the following carefully before initiating a return.

To initiate a return, you must contact us within 14 days of delivery. Returns cannot be processed for requests made after this window.
Once your return is approved, you have 30 days from the date of delivery to ship the item back to us.
Standard, non-custom items may be returned for a refund of the purchase price minus a 20% restocking fee.
All items must be returned in their original packaging and in undamaged condition. We cannot accept returns for items that have been used, or altered.
Proof of purchase (order confirmation or receipt) is required for all returns.
Return shipping costs are the responsibility of the customer. Elementto is not liable for the cost of shipping items back to us.
Custom, made-to-order or clearance items are final sale and cannot be returned under any circumstances.
Once we receive and inspect the returned item, the refund (minus the 20% restocking fee) will be issued to your original payment method. Refunds are processed within 7 business days for cash or check payments, or within one billing cycle for credit card payments.

⚠️ You must contact us within 14 days of delivery to initiate a return. Items returned outside the 30-day window, without original packaging, or without proof of purchase will not be accepted. Custom orders are not eligible for return. Contact us before shipping anything back to confirm eligibility.

Exchange Policy

If you would like to exchange an item, you may choose a replacement product from our available inventory. The following conditions must be met to qualify.

The item must be undamaged and in its original packaging.
Proof of purchase must be provided.
Exchange requests must be made within 14 days of the date of delivery.
Once your exchange is approved, you select your replacement from our current available inventory.
The full value of the original item will be applied toward the replacement product.
If the replacement is of lower value, the difference will be refunded to your original payment method. If it is of higher value, you will be charged the difference.
All costs associated with the exchange — including return shipping of the original item — are the responsibility of the customer.
Custom or made-to-order items are not eligible for exchange.

To start a return or exchange, contact our customer care team with your order number and the reason for your request. We will confirm eligibility and guide you through the next steps.

Legal Notices

Disclaimer of Other Warranties & Limitation of Liability

This Limited Warranty is given as an exclusive warranty and exclusive remedy. No other warranties, either express or implied — including but not limited to warranties of merchantability and fitness for a particular purpose — are made, and any such warranties are expressly disclaimed. There are no warranties that extend beyond the description contained in this warranty.

To the maximum extent permitted by law, Elementto disclaims all liability for damages based on negligence and strict product liability. This warranty is extended to the original purchaser alone. It is non-transferable and non-assignable, and may not be enlarged in its scope by any representative, salesperson, agent, or other employee of Elementto. Any violation or breach of this provision by the purchaser or the purchaser’s agents shall void and cancel this warranty for all purposes.

Elementto catalog products are intended for private residential use only and are not designed for commercial use — including but not limited to use in hotels, restaurants, offices, or any setting where the public may use the product outside of a private home. Elementto disclaims all liability for any damages arising from such commercial use.

Purchasing items from Elementto implies acceptance of this warranty by the purchaser.

FTC Cooling-Off Rule

If your purchase was agreed upon at your home, workplace, or at a location other than our permanent place of business, you may have the right to cancel the transaction within 3 business days under the FTC Cooling-Off Rule (16 CFR Part 429). If this rule applies to your purchase, you will be notified of this right at the time of sale and provided with a cancellation form.

Legal Entity

Colombia Woodworks LLC is the authorized US distributor of Elementto, a company incorporated in Colombia. All sales, warranties, returns, and legal obligations in the United States are fulfilled by Colombia Woodworks LLC. All invoices and official correspondence will be issued under the name Colombia Woodworks LLC.

State Law Variations

Consumer protection laws vary by state. Customers in certain states may have additional rights beyond those described in this document. Nothing in this policy is intended to limit any rights you may have under the laws of your state. If you have questions about your specific rights, we encourage you to contact your state’s consumer protection office or consult a qualified attorney.

📋 This document does not constitute legal advice. Elementto recommends consulting a qualified attorney for specific legal questions regarding your rights as a consumer.

Effective Date & Modifications

This warranty policy is effective as of July 2026 (Version 1.0). Elementto reserves the right to modify the terms of this warranty for products purchased after the date of any such modification.

Products purchased before any modification retain their warranty rights under the terms in effect at the time of purchase.

Questions? We're here to help.

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Elementto products are distributed in the United States by Colombia Woodworks LLC, authorized distributor of Elementto SAS.