Shipping & Delivery
How We Get Your Furniture to You
At Elementto, we believe great furniture deserves a great delivery experience. Every order starts with a conversation — we work with you to understand your needs before anything is confirmed. We partner with White Glove Delivery to ensure every piece arrives safely and is placed exactly where you want it.
Our Delivery Options
We offer two delivery methods depending on the size and type of your order:
Standard Delivery
White Glove Delivery
- For smaller items shipped via UPS or FedEx
- Delivered to your door
- Tracking number provided by email
- Estimated arrival: 5 to 10 business days
- Shipping cost based on location
- For large furniture pieces — full in-home service
- Delivered to the room of your choice
- Scheduled delivery appointment — you choose the date
- Includes assembly, setup, and packaging removal
- Cost based on location and delivery conditions
What is White Glove Delivery?
White Glove Delivery is our premium delivery service for large furniture pieces. A professional team handles your order from the truck to your room — carefully, respectfully, and without any hassle to you.
- Your furniture is blanket-wrapped and carefully transported to protect it during transit
- Placement in the room of your choice, including upper floors
- Full assembly and setup of all pieces
- Removal of all packaging and debris
- Explanation of any features or care instructions
All large furniture orders placed through Elementto are delivered with White Glove service. Your product page will indicate which delivery method applies to your item.
⚠️The White Glove Delivery fee must be paid in full before your order is ready to ship. If payment has not been received by that time, your order may be delivered curbside by a common carrier — or shipment may be held until payment is confirmed.
How Your Delivery Works
From your first inquiry to the moment your furniture is in place, here’s what to expect:
- Request a Quote: Tell us what you’re interested in. No commitment — just the start of a conversation.
- We Agree on Price & Timeline: We reach out to understand your location and delivery conditions, then provide a clear price. Everything is agreed before your order is confirmed.
- Your Order Is Prepared: Our team inspects and prepares your furniture at our warehouse. Every piece is checked for quality before it leaves.
- Delivery Day: Our White Glove team arrives at your scheduled time, brings the furniture in, assembles it in the room of your choice, and removes all packaging.
- You Inspect & Enjoy: Before our team leaves, inspect your furniture. If anything doesn’t look right, let them know — we’re here to make it right.
How to Prepare for Your Delivery
A little preparation goes a long way to making delivery day smooth and stress-free.
- Measure your space and doorways to confirm the furniture will fit before delivery day
- Clear the path from the front door to the room where the furniture will go
- Remove fragile items, artwork, or wall decor from the area to avoid accidental damage
- Make sure someone 18 or older is home to receive and inspect the order
- If you live in a building, let your front desk or building manager know about the delivery
Delivery Areas & Costs
We currently deliver to PA, NY, NJ, CT, RI, MA, DE, MD, VA, WV, OH, parts of NC, KY, NH and VT. Deliveries to Hawaii, Alaska, or international addresses, besides Colombia, are not available at this time. If you’re unsure whether we deliver to your area, contact us when you request your quote.
Delivery pricing is not fixed — it is determined as part of our quote process. Because every delivery is different, we take the time to understand your specific situation before setting a price. Factors that influence delivery cost include:
- Your location and distance from our warehouse.
- Access conditions at your property — building type, floor level, elevator availability, and corridor width.
- Stair carries, which may involve an additional charge depending on the weight and size of the piece.
- Any special equipment or arrangements required to complete the delivery safely.
💬Start with a quote request and we will walk you through everything — product price, delivery conditions, and final delivery cost — before you make any commitment.
Estimated Delivery Times
Delivery times depend on your location and the availability of your items. As a general guide:
- 5 to 10 for Standard Delivery items
- 2 to 4 weeks for in-stock items with White Glove Delivery
Custom & Made-to-Order Items
Custom orders are subject to international import times, which vary depending on the product, origin, and shipping conditions. Lead times typically range from 2 to 8 months.
We know this is a wide window — and we want to be upfront about it. At the time of purchase, we will provide you with the best estimated timeframe available for your specific order. We will also keep you informed at every stage of the process, from production through to arrival.
🚢 You will receive an email notification once your order ships, and our delivery team will contact you directly to confirm your appointment.
Inspecting Your Order
We take great care to ensure your furniture arrives in perfect condition. Before our team leaves, you will be asked to sign a delivery receipt confirming the product was received in good condition. Please inspect every piece carefully before signing.
- Inspect all pieces while the delivery team is still present — do not wait until after they leave
- If any damage is visible, note it on the delivery receipt before signing
- Once the receipt is signed without noted damage, the product is considered accepted in good condition. Damage reported after this point will be considered customer damage
Frequently Asked Questions
How does the quote process work?
Simply request a quote for the product you’re interested in and our team will be in touch. We’ll ask about your location and delivery conditions, then provide you with a complete price — product and delivery — before anything is confirmed. There is no obligation until you decide to proceed.
Can I change my delivery date?
Yes. If you need to reschedule, please contact us at least 2 business days before your scheduled delivery date. We will do our best to find a new time that works for you.
What if I’m not home during the delivery?
Someone 18 or older must be present to accept the delivery. If our team arrives at the scheduled location and no eligible person is available to receive the order, the time spent by the delivery team will be charged to the client at our standard delivery rates. To avoid this, please notify us at least 2 business days in advance if you are unable to be present, and we will reschedule at no additional cost. You may also designate a trusted person 18 or older to receive the order on your behalf.
Do you deliver to apartments or buildings with stairs?
Yes. Our team can deliver to apartments and homes with stairs. Please be aware that stair carries may involve an additional fee depending on the weight and size of the piece. We will always inform you of any extra charges before delivery day — there are no surprises.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. For White Glove Delivery orders, our team will contact you directly to confirm your appointment window.
What if my furniture doesn’t fit through the door?
We recommend measuring all doorways, hallways, and stairwells before your delivery. If a piece cannot fit, we will work with you to find a solution — but please note that returns due to sizing issues may be subject to our return policy.
Abandoned Orders
Once your order is ready for delivery, Elementto will contact you directly to coordinate a delivery date and time. All scheduling is handled through us — our logistics team manages communication from start to finish, so you will always have a single point of contact.
If we are unable to reach you after repeated attempts, and no response is received from the customer within 45 days of your order being ready for delivery, Elementto reserves the right to donate, dispose of, or otherwise discard the unclaimed piece(s). Once an order is considered abandoned, no refund or compensation will be issued.
⚠️ To avoid your order being classified as abandoned, please ensure your contact information is up to date and respond promptly to our scheduling outreach. If you anticipate any difficulty receiving your order, contact us at least 2 business days in advance so we can make arrangements.
📋 For information on our Warranty, Returns, and Exchange Policy, please visit our Warranty & Returns page.
Questions? We're here to help.
Contact our customer care team at elementtousa@gmail.com or call (570) 447 1776
Monday – Friday | 9 AM – 6 PM EST
Elementto products are distributed in the United States by Colombia Woodworks LLC, authorized distributor of Elementto SAS.